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Planet Lodges FAQs.

Planet Lodges FAQs

As you’re planning a trip to Arusha or Kilimanjaro , Tanzania, we’d love for you to stay at Planet Lodges!

Our lodges offer comfortable accommodations, delicious food, and a range of activities to help you make the most of your stay. To help you plan your trip, we’ve put together a list of Planet Lodges FAQs.

Lodge Information and Accommodation:

1. What are Planet Lodges?

Planet Lodges are eco-friendly accommodations located around Arusha and Near Kilimanjaro International Airport JRO, Tanzania. They offer sustainable living in chalets set in tropical gardens, providing all necessary amenities for a comfortable stay.

2. What kind of accommodations are available at Planet Lodges?

We offer various accommodations including standard traditional safari-style chalets, deluxe cottages, and Executive suite. All are eco-friendly with solar power and rainwater harvesting.

3. What are the check-in and check-out times at Planet Lodge?

  • Airport Planet Lodge: Check-in time is from 05:00 PM, and check-out time is at 10:00 AM.
  • Arusha Planet Lodge: Check-in time is from 03:00 PM, and check-out time is at 10:00 AM.

4. Could you please clarify why there is a charge for early check-in?

Regular check-in times are 5:00 PM for Airport Planet and 3:00 PM for Arusha Planet. Early check-in incurs a charge, but guests can book a day room or wait in the pool area and garden.

5. Is it possible to accommodate 4 people in one room?

Maximum room occupancy is 3 guests. For larger groups, we offer family rooms with interconnected rooms, accommodating up to six people.

6. What is your cancellation policy?

Our cancellation policy is as follows.

Reservations that are canceled or amended to reduce the length of stay, the number of rooms, and people, or result in a no-show (collectively referred to as ‘cancellations’) are subject to ‘Cancellation’ and ‘No Show’ fees under the following terms.

  • Up to 60 days prior to the arrival date: No charge
  • 31 to 60 days prior to the arrival date: 25%
  • 15 to 30 days prior to the arrival date: 50%
  • 14 days prior to the arrival date and No Shows: 100%

Cancellations must be submitted in writing through bookings@planet-lodges.com or via a company voucher. The ‘cancellation date’ is considered the date when the cancellation email/voucher is received. Refunds will only be processed through a credit note, which must be utilized within 6 months from the date of issue.

7. Rates and Reservations:

For information on accommodation rates, visit our official website here. Our website provides detailed information for various seasons.

8. Are the rooms at Planet Lodges wheelchair accessible?
Absolutely. Planet Lodges offers wheelchair-accessible rooms that are specifically designed to accommodate guests with mobility needs. These rooms feature wider doorways, and other amenities to ensure a comfortable and convenient stay for all our guests.

9. Is there Wi-Fi available at Planet Lodges?
Yes, Planet Lodges offers a strong and reliable free Wi-Fi connection throughout the premises. Guests can enjoy seamless access to the internet in their rooms, lounges, and public areas without any additional cost.

10. What laundry services are available at Planet Lodges?
Planet Lodges provides laundry services at reasonable prices. Guests can have their clothes washed, dried, and ironed with utmost care, ensuring they always look their best during their stay.

Food and Restaurant Services:

11. What kind of food is served at Planet Lodges?

Our lodges serve a variety of meals with local ingredients and flavors. We offer both international and local cuisine and cater to dietary needs with advance notice.

12. Until what time is your restaurant open?

  • Breakfast: 6:30 AM until 9:30 AM.
  • Lunch: 11:30 AM until 4:00 PM
  • Dinner: 6:30 PM until 9:30 PM.

Activities and Experiences:

13. What kind of activities are available at Planet Lodges?

Guests can enjoy wildlife safaris, nature walks, local village visits, Mount Meru or Kilimanjaro day treks, horse ride safaris, helicopter rides to Moshi, spa treatments, and pool lounging.

14. What half-day activities are available at the hotel for guests?

We offer a variety of half-day activities, including town tours, coffee tasting tours, waterfall visits, and more at both Arusha Planet and Airport Planet lodges.

15. Are Planet Lodges family-friendly?

Yes, our lodges are great for families, offering accommodations and activities suitable for all ages, like guided nature walks, birding, and cultural experiences.

Transportation and Location:

16. Distance from the JRO Airport to Our Properties

  • Airport Planet Lodge: Approximately 5 miles from JRO airport, a 10-minutes drive.
  • Arusha Planet Lodge: About 27 miles from JRO airport, a 50-minutes drive via Nelson Mandela Road.

17. Distance from the Arusha Airport to Our Properties

  • Airport Planet Lodge: Approximately 37 miles from Arusha airport, a 68-minutes drive via Himo Road.
  • Arusha Planet Lodge: About 9 miles from Arusha airport, a 37-minutes drive via Nelson Mandela Road.

18. Do you offer airport transportation or shuttle services?

We offer shuttle services to and from the airport at a fee of $25 one way for clients who have made reservations for services like shower or lunch depending on Number of people travelling together. For others, taxi services are available.

19. How does our complimentary transfers work?

We provide complimentary transfers exclusively for clients coming for both day use and overnight stays, specifically at Airport Planet Lodge.

20. Distance from our properties to Arusha Town

Gym and SPA:

21. Is there a gym at Planet Lodges?
Yes, both of our premises are equipped with well-maintained gyms. Each gym is outfitted with a range of equipment suitable for both cardio and strength training, allowing guests to keep up with their fitness routines while away from home.

22. What spa services are offered at Planet Lodges?

Our spa at Planet Lodges offers a variety of relaxing treatments including massages, manicures, and pedicures. Our facilities also feature steam rooms and saunas, although please note that these amenities are only available at our Arusha Planet Lodge Premise.

Additional Information:

23. What is the best time of year to visit Planet Lodges in Arusha?

The best time to visit Arusha for general wildlife viewing is during the dry season, from June to October. For birdwatching and lush landscapes, the wet season from November to May is ideal.

24. What should guests expect in terms of check-in and check-out procedures?

Upon arrival, guests need to provide their passport and complete a registration card. Our front desk team will provide essential information about the lodge.

25. How does Planet Lodges support sustainability?
At Planet Lodges, we are committed to environmental stewardship. Our premises are equipped with solar panels that generate electricity for the entire property, and each room features a solar heater. By harnessing solar energy, we aim to reduce our carbon footprint and provide our guests with a sustainable lodging experience.

Experience Tanzania with Planet Lodges

Planet Lodges in Arusha offer a unique and sustainable way to experience all that Tanzania has to offer. With comfortable accommodations, delicious food, and a range of activities, these lodges are a great option for anyone looking to explore this beautiful part of the world.

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